Customer Service

How can I book a stay at Everstay?

You can book directly through our website, Airbnb, or other trusted booking platforms.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Eftpos, and bank transfers. A small surcharge may apply for some card payments.

Do I need to pay a deposit?

A security deposit may be required depending on the length of stay and property. This will be refunded upon checkout if no damages occur.

Is ID verification required for booking?

Yes, a valid government-issued ID is required for all bookings.

Can I modify or cancel my reservation?

Cancellation and modification policies vary. Please check your booking terms or contact us for details.

What time is check-in and check-out?

Check-in: From 2:00 PM

Check-out: By 10:00 AM

Late check-outs and early check-ins may be available upon request (subject to availability).

How do I check in?

We offer self-check-in, keyless entry, or in-person check-in depending on the location. Instructions will be provided before arrival.

Can I request an early check-in or late check-out?

Yes, but it depends on availability. Additional charges may apply.

Is there an after-hours check-in option?

Yes, we provide 24/7 self-check-in for late arrivals.

Are Everstay apartments fully furnished?

Yes, all apartments are fully furnished with premium furniture, appliances, and home essentials.

Do apartments include a kitchen?

Yes, all apartments come with a kitchen or kitchenette, including a stovetop, microwave, fridge, cookware, and dining essentials.

Is WiFi available?

Yes, high-speed WiFi is available in all apartments (free in most locations).

Do you provide housekeeping?

Housekeeping is available for extended stays. Short stays are serviced upon request (additional fee may apply).

Are linens and towels provided?

Yes, we provide hotel-quality bedding, towels, and complimentary toiletries.

Are laundry facilities available?

Yes, apartments have in-unit washers and dryers or access to shared laundry facilities.

Do apartments have air conditioning or heating?

Yes, all apartments have air conditioning and heating for year-round comfort.

Do Everstay properties have a gym?

Yes, fully equipped gyms are available in select buildings.

Are pools, spas, or saunas available?

Yes, some properties feature indoor or outdoor pools, saunas, and spas. Availability depends on location.

Is parking available?

Yes, secure on-site parking is available (additional charges may apply, booking required).

Is the building accessible for guests with mobility needs?

Yes, most properties feature wheelchair-accessible parking, elevators, and accessible paths.

How far are Everstay properties from the city center?

All our properties are centrally located in Melbourne, Brisbane, and the Gold Coast, within walking distance to business hubs, entertainment, and transport options.

Is public transport easily accessible?

Yes, properties are located near train stations, tram stops, and major bus routes.

Do you offer airport transfers?

We can arrange limo/town car services upon request. Ride-share and taxi services are also available nearby.

Are Everstay apartments family-friendly?

Yes! We offer spacious family apartments with extra beds/cots, fully equipped kitchens, and entertainment options.

Are extra beds or baby cots available?

Yes, cots and extra beds can be requested (additional charges may apply).

Are pets allowed?

Unfortunately, we do not allow pets unless specified in a pet-friendly apartment listing.

Are Everstay apartments safe?

Yes, properties feature secure building access, CCTV in common areas, and on-site security where available.

Is smoking allowed?

No, all properties are strictly non-smoking. Designated smoking areas may be available outside.

Do you allow parties or events?

No, parties, events, and excessive noise are strictly prohibited to ensure a peaceful environment for all guests.

What should I do if I lose my key or access code?

Contact our 24/7 support team for assistance. Fees may apply for lost keys.

How do I contact Everstay for support?

You can reach us via:

Phone: +61 [Your Number]

Email: contact@everstayluxury.com

What if I have an emergency during my stay?

For urgent issues, contact our 24/7 guest support line. For medical or safety emergencies, dial 000 (Australia’s emergency number).